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France Deco

FRANCE DECO

Terms of Service

Effective Date: August 4, 2026

Welcome to the official e-commerce platform of FRANCE DECO, accessible at www.thefrancedeco.com. These Terms of Service set out the legally binding conditions that govern your access to, and use of, our website, all our services, and any transactions you complete with us. Our platform is built to deliver tiny, charming home decor pieces that turn every quiet corner of your house into a warm, lovely little haven full of your own gentle style, and we have designed these terms to create a fair, transparent, and secure shopping experience for every one of our users. By accessing, browsing, or making a purchase on our website, you confirm that you have read, understood, and agreed to be bound by all the provisions outlined in this document. If you do not agree with any part of these Terms of Service, please refrain from using our platform immediately.

1. General Platform Overview

FRANCE DECO is a specialized home decor e-commerce operator registered and based in France, with our physical operating address at 2 Rue de la Becelle, 77970 Bannost-Villegagnon, France. Our contact telephone number is +(33) 7 68 72 02 79, and our dedicated service email address is fernnb@thefrancedeco.com. For over 7 years of products experience, our team has been handpicking every decor piece for unique charm and lasting quality you can trust, and today we are proud to offer over 290+ active products across our Ornaments, Minimalist simple ceramic vases, Newest Products, and Cozy Fan Favorites collections, serving a community of more than 78K+ happy customers worldwide.

All content presented on our website, including product descriptions, photography, design layouts, brand logos, text copy, software code, and all other digital assets, are the exclusive intellectual property of FRANCE DECO or our authorized brand partners. No user is permitted to reproduce, distribute, modify, publicly display, or commercially exploit any of these assets without our explicit prior written consent. Unauthorized use of our intellectual property will constitute a violation of French and European copyright and trademark laws, and we reserve all rights to pursue full legal remedies for such violations.

2. Eligibility to Use Our Platform

To create an account, place an order, or use any paid features on www.thefrancedeco.com, you must meet the following eligibility requirements:

  • You must be at least 16 years of age, or the age of majority in your local jurisdiction, to enter into a legally binding purchase agreement with FRANCE DECO.
  • If you are using the platform on behalf of a business entity, you confirm that you hold full legal authority to bind that entity to these Terms of Service.
  • You are prohibited from accessing our platform if we have previously restricted, suspended, or permanently banned your account due to violations of our policies.

We explicitly do not target our platform offerings to minors under the age of 16, and we do not knowingly collect personal information from users under this age threshold. If we confirm a minor under 16 has submitted personal data to us without verified parental consent, we will immediately delete all relevant information from our systems, as outlined in our separate Privacy Policy.

3. User Account Registration and Security

When you choose to create a user account on our website, you agree to provide accurate, complete, and up-to-date information for all required profile fields, including your full name, valid email address, active delivery address, and working contact telephone number. You are fully responsible for updating your account details promptly if any of this information changes, to avoid issues with order delivery, service notifications, or account verification.

You hold full responsibility for maintaining the confidentiality of your account login credentials, including your account password, and all activities that occur under your registered account. If you detect any unauthorized use of your account, or any other security breach related to your account status, you must notify our customer support team immediately. FRANCE DECO will not be liable for any loss or damage arising from your failure to protect your account credentials securely. We reserve the right to disable or terminate any account at any time if we identify suspicious activity, false registration information, or repeated violations of these Terms of Service.

4. Product Information, Pricing, and Ordering Rules

Every product listed on our platform is part of our curated premium picks, and we make every reasonable effort to present product details, colors, dimensions, materials, and images as accurately as possible. However, due to differences in individual display screen calibration, slight variations in the color or texture of delivered products compared to what you see on your screen do not constitute a qualifying product defect, as all our pieces are handcrafted or carefully sourced for their unique, subtle charm that adds soft elegant subtle charm to every corner of your cozy home space.

All product prices displayed on our website are denominated in Euros, and include all applicable local value-added tax (VAT) rates for customers located in metropolitan France, unless explicitly marked otherwise on the product page. We reserve the right to adjust product pricing, run promotional activities, or modify discount terms at any time, without prior individual notification to users. The final price that applies to your order is the price displayed on the checkout page at the exact moment you confirm and complete your payment.

When you place an order on our platform:

  1. You confirm that all information you submit during the checkout process is accurate and complete.
  2. Your order constitutes a formal purchase offer submitted to FRANCE DECO. We reserve the right to accept or decline this offer for any reasonable reason, including instances where the product you ordered is out of stock, we identify pricing errors on the website, or we flag potential fraudulent activity related to your order.
  3. We will send you an official order confirmation email immediately after we receive your payment. The formal legally binding sales agreement between you and FRANCE DECO comes into effect only after this confirmation email is issued and we confirm your order has passed all routine verification checks.

In very rare cases, technical errors may lead to an abnormally low or incorrect price being displayed on a product page. If this situation occurs before your order is dispatched, we will contact you promptly to notify you of the pricing error. You will have the option to either re-confirm the order at the correct standard product price, or cancel your order for a 100% full refund with no extra fees or penalties applied.

5. Payment Terms

We support multiple secure payment methods on our checkout page, including major credit cards, debit cards, verified digital wallets, and other widely recognized local payment services for customers based across the European Economic Area. All payment processing is handled through fully PCI DSS compliant, encrypted third-party payment processors. FRANCE DECO never stores the full sensitive details of your credit card or bank account information on our internal servers, to minimize all potential data security risks.

You agree to pay the full total amount of your order, including all product costs, applicable shipping fees, and any additional taxes or duties that may apply to cross-border deliveries outside of metropolitan France, at the moment you submit your order. If a payment transaction is rejected, fails to process successfully, or later results in a chargeback claim that is not justified under our Returns and Refund Policy, we reserve the right to suspend or cancel your order immediately, and restrict your ability to place future orders on our platform.

6. Shipping and Delivery Terms

Our speedy home delivery service guarantees fast doorstep delivery that gets your lovely decor items to you in just 2-3 days for all orders shipped to metropolitan France. The full details of our shipping timelines, coverage areas, shipping fee rules, and delivery responsibilities are outlined in our separate public Shipping Policy, which is fully incorporated into these Terms of Service as a supplementary binding clause.

You agree to be present at the delivery address you provided to sign for your package, or make appropriate arrangements to receive the parcel when our logistics courier makes a delivery attempt. If you fail to collect your parcel after two delivery attempts, or do not pick up your package from the designated local pickup point within the specified retention window, resulting in the package being returned to our warehouse, you will be responsible for covering any incurred return shipping fees, before we can arrange a re-delivery of your order.

7. Returns, Refunds, and Exchanges Rules

We offer a customer-centric 30-day no-questions-asked hassle-free return policy that lets you shop with total peace of mind. All terms related to return eligibility, return processing workflows, refund processing timelines, and exchange arrangements are clearly defined in our independent Refund and Returns Policy, which forms a formal part of these Terms of Service.

You explicitly acknowledge and agree that we strictly do not permit any only-refund requests that require you to keep the purchased product without returning it to us. All valid refund claims will only be processed after we have received your returned product at our warehouse, completed our standard inspection process, and confirmed the returned item meets all our return eligibility requirements. No customer under any circumstances is entitled to retain the product they ordered while requesting a full or partial refund from FRANCE DECO.

8. User Conduct and Prohibited Activities

When you use www.thefrancedeco.com, you agree that you will not:

  • Use the platform for any unlawful, illegal, fraudulent, or harmful purpose, including attempting to steal other users’ account information, submitting fake payment details, or creating false fraudulent orders.
  • Copy, modify, scrape, decompile, reverse engineer, or conduct unauthorized automated data crawling on any part of our website, for any commercial or non-commercial purpose, without our explicit written approval.
  • Post, upload, or transmit any malicious software, viruses, harmful code, or offensive, defamatory, harassing content through our platform’s comment sections, review areas, or customer support messaging channels.
  • Interfere with, damage, or disrupt the normal operation of our website, our server infrastructure, or the network resources connected to our platform.
  • Impersonate any FRANCE DECO staff member, other registered user, or any other individual or entity, to fraudulently obtain benefits or access unauthorized information.

If we identify that you are engaged in any of the above prohibited activities, we reserve the right to immediately restrict your access to our website, suspend or permanently terminate your user account, and take any necessary legal action to recover losses caused by your misconduct.

9. Limitation of Liability

To the maximum extent permitted by applicable French and European law, FRANCE DECO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, our products, or our services, including but not limited to lost profits, lost revenue, or data loss, that are not directly caused by our gross negligence or intentional misconduct.

Our total aggregate maximum liability to you for any and all claims, disputes, or losses related to your order or your use of our platform is strictly limited to the total monetary amount you actually paid to FRANCE DECO for the specific order that gives rise to the relevant claim. No provision in these Terms of Service is intended to exclude or limit any of your statutory consumer rights that cannot be legally restricted under applicable local laws.

10. Third-Party Links and Services

Our website may occasionally contain hyperlinks to third-party external websites, including social media platforms, home decor inspiration blogs, trusted delivery service provider portals, and our authorized payment processing partners. These third-party websites are operated independently by entities that are not under the control of FRANCE DECO. We do not take any responsibility for the accuracy of their content, their privacy protection practices, or the quality of their services. We strongly recommend you review the separate terms of service and privacy policy of every external website you visit after leaving our platform, before you submit any personal information or conduct any transactions on those sites.

11. Modifications to Terms of Service

FRANCE DECO reserves the right to update, adjust, or modify these Terms of Service at any time, to reflect new platform features, changes to our operational processes, updated regulatory requirements, or changes to our market service arrangements. When we make material revisions to these terms, we will update the effective date posted at the top of this page, and publish a prominent notification banner on the homepage of www.thefrancedeco.com to inform all users of the upcoming changes. Your continued use of our website after the effective date of the revised Terms of Service will be deemed as your full acceptance of all updated provisions. If you do not agree to the modified terms, you may stop using our platform and close your user account at any time.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws of France, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to your use of our website, your orders with FRANCE DECO, or these Terms of Service will first be resolved through good faith friendly negotiation between you and our customer support team. If the dispute cannot be resolved amicably within 30 days, you may submit the dispute to the exclusive jurisdiction of the courts located in the administrative region where our registered business address is situated. This clause does not affect your right to access local consumer dispute resolution platforms that you are legally entitled to use under your local consumer protection regulations.

13. Contact Information

If you have any questions, concerns, or requests related to any part of these Terms of Service, you can reach our dedicated legal and customer support team at any time through the following official channels:

  • Company Name: FRANCE DECO
  • Official Website: www.thefrancedeco.com
  • Contact Email: fernnb@thefrancedeco.com
  • Contact Address: 2 Rue de la Becelle, 77970 Bannost-Villegagnon, France
  • Contact Phone: +(33) 7 68 72 02 79

Our team will respond to your inquiry within 2 working days, and we will work closely with you to address and resolve any issues you may have. Thank you for choosing FRANCE DECO, and we look forward to helping you find perfect little decor pieces that add soft warm charm to every corner of your lovely space.