Shipping Policy

Effective Date: August 4, 2026

Welcome to the official shipping policy of FRANCE DECO, your go-to destination for tiny, charming home decor pieces that turn every quiet corner of your house into a warm, lovely little haven full of your own gentle style. This policy applies to all orders placed through our official website www.thefrancedeco.com, and outlines our standardized shipping timelines, delivery procedures, service coverage, and relevant rules to ensure you receive your handpicked decor items smoothly. Drawing on our 7+ years of product experience and serving over 78K+ happy customers worldwide, we have optimized our full logistics process to live up to our promise of speedy home delivery, so you can enjoy your new pieces that add soft warm charm to your space as quickly as possible.

1. Order Processing Timeline

Every order placed on www.thefrancedeco.com goes through a strict processing flow before dispatch to make sure you receive curated premium picks with unique charm and lasting quality you can trust.

• All paid orders placed before 17:00 (local French time) on working days will be reviewed, quality-checked, and packaged within 24 hours. Orders confirmed after 17:00 on working days, as well as orders placed on weekends or public French national holidays, will be processed no later than the first subsequent working day.
• Our warehouse team will conduct a double inspection for every item you order, whether it is a piece from our Ornaments collection, our minimalist simple ceramic vases that add soft elegant subtle charm to every corner of your cozy home space, or one of our newest products or cozy fan favorites. We will confirm there are no scratches, defects, or missing accessories, then pack each product with shockproof, eco-friendly packaging materials to avoid damage during transit.
• Once your order is dispatched, we will immediately send a shipping confirmation email to the contact email address you provided at checkout, with your unique tracking number and the official logistics provider inquiry link, so you can monitor the real-time status of your package the whole way.

2. Delivery Coverage and Shipping Timelines

Our fast doorstep delivery service gets your lovely decor items to you in just 2-3 days for orders located in mainland France. We also extend reliable shipping support to customers across the entire European Economic Region, with clear delivery timelines outlined below:

• ‌Metropolitan France (including Bannost-Villegagnon and all other domestic regions):‌ Standard delivery takes 2 to 3 working days after order dispatch, fully aligning with our commitment to speedy home delivery. For orders with a total value exceeding 80 EUR, we offer free standard delivery automatically. A low flat standard shipping fee of 4.90 EUR applies for all domestic orders below 80 EUR.
• ‌Other EU Member Countries:‌ Standard cross-border shipping takes 3 to 7 working days after dispatch. For orders over 120 EUR in total value, free cross-border standard delivery is offered. A flat shipping fee of 9.90 EUR applies for all eligible orders under this threshold.
• We currently do not support shipping to regions outside the European Economic Area temporarily, to ensure we can maintain the consistent high quality of our delivery experience for all customers. If you have special needs for shipping to other regions, you can contact our customer support team for personalized assistance.
  With 290+ active products available on our platform, we guarantee no extra hidden fees will be added to your shipping charges. The total shipping cost displayed at checkout is the final amount you will pay, with no subsequent surcharges, no matter how many decor pieces from our collections you add to your cart.

3. Delivery Rules and Customer Responsibilities

To make sure your delivery process is completely smooth, please note the following terms:

• Please provide a complete, accurate, and accessible delivery address, as well as a valid local contact phone number when you place your order. This helps our logistics courier contact you promptly when your package arrives, preventing failed delivery attempts caused by incorrect information. If you notice you filled in the wrong delivery details after confirming your order, please reach out to our support team immediately before the order is dispatched, so we can adjust the address for you free of charge.
• Our courier will make two delivery attempts for your package if no one is available to sign for it on the first visit. If both attempts are unsuccessful, the package will be sent to the nearest local pickup point, and you will receive a notification with the pickup address and valid pickup window. You will need to collect your parcel within 7 calendar days with valid proof of identity.
• When you receive the package, we recommend you check the outer packaging carefully in front of the courier before signing for receipt. If you find the package is severely crushed, soaked, or shows obvious signs of being opened in advance, you can refuse to sign for the package and contact our support team immediately. We will arrange a re-delivery for you as quickly as possible, and all related logistics costs will be covered by us.

4. Shipping Related Exceptions and Solutions

In very rare cases, unexpected circumstances may affect normal delivery, and we have established full response mechanisms for all possible scenarios:

• If your tracking number shows the package status has been updated to “delivered” but you have not received your parcel, please contact our customer support team within 7 calendar days of the marked delivery date. We will launch a full trace investigation with our logistics provider. If the package is confirmed to be lost during transit, we will arrange a full free re-dispatch of all your ordered items, or process a full refund for the relevant order at your preference.
• If the delivery is delayed due to extreme weather conditions, local public holiday arrangements, or force majeure events beyond our reasonable control, we will send you timely notification emails to update you on the latest situation, and arrange priority dispatch once the logistics network returns to normal.
• Our 30-day no-questions-asked hassle-free returns policy still fully applies after your delivery is completed. If you find the product does not meet your expectations after unboxing, you can initiate a return request, and our team will guide you through the whole process without extra hassle.

Contact Information

If you have any questions about our shipping service, estimated delivery time, or need assistance related to your dispatched order, you can reach out to our professional customer support team at any time via the following channels:

• Company Name: FRANCE DECO
• Official Website: www.thefrancedeco.com
• Contact Email: fernnb@thefrancedeco.com
• Contact Address: 2 Rue de la Becelle, 77970 Bannost-Villegagnon, France
• Contact Phone: +(33) 7 68 72 02 79