Privacy Policy

Effective Date: August 4, 2026

Welcome to the privacy policy of FRANCE DECO, accessible through our official website www.thefrancedeco.com. At FRANCE DECO, we are dedicated to curating tiny, charming home decor pieces that turn every quiet corner of your house into a warm, lovely little haven full of your own gentle style. This Privacy Policy is designed to clearly inform you about how we collect, use, store, protect, and manage your personal information when you interact with our e-commerce platform, as well as to outline your rights related to your personal data. We take the protection of your privacy very seriously, and we commit to processing your personal information in full compliance with applicable French and European data protection regulations, including the General Data Protection Regulation (GDPR).

1. Information We Collect From You

We only collect necessary information that helps us deliver the high-quality shopping experience we are known for, and we never gather data without a clear, lawful purpose. The categories of information we may collect include:

1.1 Information You Provide Directly to Us

• ‌Account and Profile Information‌: When you create an account on our website, browse our curated premium picks, or proceed to checkout, you may provide us with your full name, email address, delivery address, phone number, and account password. This information is essential for us to process your orders properly.
• ‌Order and Transaction Information‌: When you purchase our home decor products, including our minimalist simple ceramic vases, ornaments and other cozy fan favorites, we collect details related to your order history, billing information, payment method details, and delivery preferences. We never store your full credit card numbers on our servers, all payment processing is handled through fully encrypted, PCI DSS compliant third-party payment processors.
• ‌Communication Information‌: When you reach out to our customer support team to inquire about our speedy home delivery service, 30-day no-questions-asked hassle-free returns policy, product details or other shopping concerns, we may keep records of your emails, call logs, chat messages and other correspondence to ensure we resolve your issues effectively.
• ‌Survey and Feedback Information‌: Occasionally we may invite you to share your shopping experience, suggestions for our newest products, or feedback on our service, and any information you voluntarily submit in these cases will be stored for the purpose of improving our platform.

1.2 Information We Collect Automatically When You Use Our Website

• ‌Device and Technical Information‌: When you visit www.thefrancedeco.com, we automatically collect information about your device, including your IP address, browser type and version, operating system, language preference, screen resolution, and unique device identifiers. This information helps us optimize our website to run smoothly on different devices.
• ‌Usage and Browsing Information‌: We collect data about your browsing behavior on our platform, such as the pages you view, the products you add to your wishlist or cart, the time and duration of your visits, the links you click, and the search terms you enter on our site. With over 290+ active products for you to explore, this data helps us understand what home decor styles you prefer, so we can show you more relevant products that add soft warm charm to your lovely space.
• ‌Cookie and Similar Tracking Technologies‌: We use cookies, web beacons, and other similar tracking technologies to remember your preferences, keep your shopping cart active between sessions, analyze website traffic, and deliver personalized product recommendations. You can adjust your browser settings to refuse cookies at any time, but please note that some functions of our website may not work properly if you disable cookies.

1.3 Information We Obtain From Third Parties

We may receive limited information from trusted third-party partners, such as delivery service providers who share delivery status updates to help us track your orders, payment processors who confirm your payment is successful, and social media platforms if you choose to log in to our website via your social media account. We will never purchase or obtain your personal information from unauthorised data brokers.

2. How We Use Your Personal Information

All the information we collect is used for lawful, transparent purposes that are directly related to operating our e-commerce platform and providing you with excellent service, including:

• ‌Order Fulfilment and Delivery‌: We use your contact and address information to process your purchases, arrange our fast doorstep delivery that gets your lovely decor items to you in just 2-3 days, send you order confirmation and tracking notifications, and ensure your products reach you safely.
• ‌Customer Service and After-Sales Support‌: Your information helps us respond to your questions, process your returns under our 30-day no-questions-asked return policy, resolve disputes, and provide you with timely assistance whenever you need it, so you can shop with total peace of mind.
• ‌Platform and Product Optimization‌: We analyze usage data and your feedback to improve our website functionality, test new features, curate better selections of our tiny home decor pieces, and make sure every part of your shopping experience is smooth and enjoyable. Drawing on our 7+ years of products experience, we use user insights to launch fresh new newest products that match the tastes of our growing community of 78K+ happy customers worldwide.
• ‌Personalized Marketing (With Your Consent)‌: If you have given us explicit consent, we may send you email newsletters about our new product launches, exclusive promotions, limited-time offers, and decor inspiration tips that we think you might be interested in. You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or sending a request to our contact email listed below.
• ‌Security and Fraud Prevention‌: We use your information to verify account identities, monitor for unauthorized access to our website or user accounts, detect and prevent fraudulent transactions, and protect the safety of all our users and our business operations.
• ‌Legal Compliance‌: We may process your information when it is necessary to comply with our legal obligations under applicable tax laws, commercial regulations, data protection laws, and valid legal requests from competent public authorities.

3. Sharing of Your Personal Information

FRANCE DECO will never sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. We may share your information only in the following limited circumstances:

• ‌Trusted Service Providers‌: We share necessary information with carefully selected third-party service providers who work on our behalf to support our business operations, including payment processors, logistics and delivery companies, cloud hosting service providers, email delivery platforms, and IT maintenance vendors. All these service providers are bound by strict data protection agreements that require them to protect your personal information, and they are only allowed to process your data in accordance with our explicit instructions.
• ‌Business Transaction Transfers‌: In the event of a merger, acquisition, asset sale, or partial or full transfer of our business, your personal information may be transferred to the relevant successor entity. We will notify you in advance via a prominent notice on our website if such a transfer happens, and we will ensure the new entity continues to protect your personal information under the terms of this Privacy Policy.
• ‌Legal and Safety Requirements‌: We may disclose your personal information if we are required to do so by law, court order, or official government request, or if we believe in good faith that disclosure is necessary to protect our rights, protect the safety of our users or the public, or investigate illegal activities.
• With your explicit prior consent: We may share your information for any other purpose that you have clearly agreed to.

4. Data Retention Period

We will only keep your personal information for as long as it is strictly necessary to fulfil the purposes for which we collected it. For example:

• We retain your order information for 10 years after your transaction is completed, to comply with French commercial and tax law requirements.
• If you maintain an active user account on our website, we will keep your profile information for as long as your account remains active, or as long as required to provide you with our services.
• If you have subscribed to our marketing newsletters but no longer interact with our messages, we will remove you from our marketing list within 2 years of your last interaction.
• We will delete or anonymize your personal information securely as soon as the purpose for processing it is no longer required, in compliance with our internal data retention policies and applicable legal regulations.

5. Data Security Measures

At FRANCE DECO, we implement comprehensive industry-standard technical and organizational security measures to protect your personal information from unauthorised access, accidental loss, destruction, or damage:

• All data transmitted between your browser and our www.thefrancedeco.com website is encrypted via TLS 1.3 technology, to ensure no third party can intercept your sensitive information during transmission.
• We store all your personal data on encrypted, access-controlled cloud servers located within the European Economic Area, with regular automated and manual security backups.
• Our internal staff are only granted the minimum level of access to your personal information that is required to perform their job duties, and all staff are bound by strict confidentiality agreements.
• We conduct regular security audits, vulnerability tests, and data protection training for our team, to make sure our data protection processes are always up to date with the latest regulatory and industry requirements.
  In the unfortunate event of a personal data breach that is likely to pose a high risk to your rights and freedoms, we will notify you and the relevant competent supervisory authority without undue delay, in full compliance with GDPR requirements.

6. Your Rights As A Data Subject

Under applicable French and European data protection laws, you have a series of clear rights related to your personal information:

• ‌Right of Access‌: You have the right to request a copy of all the personal information we hold about you, free of charge in most cases.
• ‌Right to Rectification‌: If you find that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without delay.
• ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we delete your personal information, under circumstances including when the data is no longer necessary for the original purpose we collected it for, when you withdraw your consent to the processing, or when the processing is unlawful.
• ‌Right to Restriction of Processing‌: You have the right to request that we restrict the processing of your personal information, for example when you contest the accuracy of the data, when the processing is unlawful, or when we no longer need the data but you require it for legal claims.
• ‌Right to Data Portability‌: You have the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format, or to request that we transmit this data directly to another data controller where technically feasible.
• ‌Right to Object‌: You have the right to object to the processing of your personal information that is based on our legitimate interests, at any time. You also have an absolute right to object to us using your personal information for direct marketing purposes, at any time and without providing any reason.
• ‌Right to Withdraw Consent‌: If you have previously given us consent to process your personal information for specific purposes, you can withdraw that consent at any time, without affecting the lawfulness of processing we carried out before you withdrew your consent.
• ‌Right to Lodge a Complaint‌: If you are not satisfied with how we process your personal information, you have the right to submit a complaint to the relevant data protection supervisory authority in your country of residence.

To exercise any of the above rights, you can send your request to us via our official contact email: fernnb@thefrancedeco.com. We will respond to your request within one month of receiving your valid identity verification document, as required by law.

7. Protection of Minors

Our e-commerce platform www.thefrancedeco.com is not directed towards individuals under the age of 16. We do not knowingly collect any personal information from minors under 16 years old. If you are a parent or guardian and you believe that your child has provided us with their personal information without your consent, please contact us immediately, and we will promptly delete that information from all our systems.

8. Third-Party Links

Our website may contain links to external third-party websites, such as social media platforms, partner decor inspiration blogs, or payment processor portals. Please note that these external websites have their own independent privacy policies, and FRANCE DECO takes no responsibility for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of every website you visit after leaving our platform.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, to reflect changes in our business operations, new regulatory requirements, or new features we add to our website. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and post a prominent notice on the homepage of www.thefrancedeco.com to inform you of the updates. Your continued use of our website after the effective date of the revised policy will be deemed as your acceptance of the updated terms. We strongly recommend you review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our personal data processing practices, you can contact us at any time through the following methods:

• Company Name: FRANCE DECO
• Official Website: www.thefrancedeco.com
• Contact Email: fernnb@thefrancedeco.com
• Contact Address: 2 Rue de la Becelle, 77970 Bannost-Villegagnon, France
• Contact Phone: +(33) 7 68 72 02 79