Refund and Returns Policy

Effective Date: August 4, 2026

At FRANCE DECO, we are committed to bringing you tiny, charming home decor pieces that turn every quiet corner of your house into a warm, lovely little haven full of your own gentle style. To ensure every customer enjoys our curated premium picks that boast unique charm and lasting quality you can trust, we have established this clear Refund and Returns Policy aligned with our 30-day no-questions-asked return policy, so you can shop with total peace of mind on our official website www.thefrancedeco.com. This policy outlines the full terms for product returns, and explicitly clarifies that pure no-return refunds (solely refunds without the return of the purchased items) are not permitted under any circumstances.

1. Eligibility for Return and Refund

All customers who placed valid orders on www.thefrancedeco.com can initiate a return request within 30 calendar days from the date you receive your lovely decor items. To be eligible for a return, your item must be in its original unused condition, with all original packaging, tags, accessories, and any free bundled gifts intact. This rule applies to all our 290+ active products, including our Ornaments, Minimalist simple ceramic vases that add soft elegant subtle charm to every corner of your cozy home space, and all pieces from our Newest Products and Cozy Fan Favorites collections.

‌Core Rule Explicit Statement: We strictly do not support any “refund only” requests that do not involve returning the physical product. You can never keep the purchased item while requesting a full or partial cash refund from us. All refund claims will only be processed after we have received, inspected, and confirmed the returned product meets our return eligibility standards.‌

2. Step-by-Step Return Process

To start a valid return request, please follow the steps below strictly:

1. Submit your return application to our customer support team at our official contact email: fernnb@thefrancedeco.com within the 30-day eligibility window. Please provide your order number, the name or SKU of the product you intend to return, and 2-3 clear photos showing the current condition of the item. Our team will respond to your request and send you a verified return authorization within 2 working days. Any return requests sent without prior authorization will not be processed.
2. After you obtain the return authorization, ship the product back to our designated return address: 2 Rue de la Becelle, 77970 Bannost-Villegagnon, France. We recommend you choose a tracked, traceable delivery service to avoid loss or damage during transit, and keep your shipping receipt for your own records.
3. Once our warehouse team receives your returned package, we will conduct a full 24-hour inspection to confirm the item is unused, undamaged, and meets all return eligibility requirements. If all checks pass, we will proceed to process your refund, or offer an alternative exchange solution if you prefer, within 5 working days.

Our speedy home delivery gets your orders to you in just 2-3 days, so you will have ample time after receipt to confirm the product fits your decor style, which eliminates the need for arbitrary no-return refund requests that do not align with our hassle-free service spirit.

3. Circumstances That Do Not Qualify for Returns or Refunds

The following cases are not eligible for any return or refund, under our policy:

• Requests for pure only-refund without returning the physical product, as explicitly stated earlier.
• Products that show obvious signs of use, scratches, stains, manual modification, or damage caused by improper operation after delivery.
• Custom-made, personalized decor items that are produced exclusively according to your custom requirements, which do not fall into our standard curated premium picks.
• Products marked as final sale, clearance or non-returning on the product detail page at the time of your purchase.
• Return requests submitted after the 30-day window from your delivery date.

If you receive a product that arrives damaged during transit, please immediately take photos of the outer package and the damaged item, and contact our team within 48 hours of delivery. We will arrange a free replacement for you, but you are still required to send back the damaged product to our address before we dispatch the new replacement, and no only-refund requests will be approved for such cases.

4. Refund Details

Once your returned product passes our inspection, the refund will be issued back to the original payment method you used to place the order. The arrival time of the refund varies depending on your payment service provider, which normally takes 3-10 business days to show up in your account. All eligible refunds will exclude the original delivery fee you paid for the initial order, except for cases where the return is caused by our confirmed error, such as us sending the wrong product or missing items in your package.

If you do not want a cash refund, you can choose to convert your returned product’s value into a store credit on our www.thefrancedeco.com account, which you can use to purchase our other cozy decor pieces to add soft warm charm to every corner of your lovely space. Store credit requests will be processed immediately after we finish the inspection of your returned item.

5. Contact Us

If you have any questions, concerns, or need help with your return application, you can reach our dedicated support team through the following channels at any time:

• Company Name: FRANCE DECO
• Official Website: www.thefrancedeco.com
• Contact Email: fernnb@thefrancedeco.com
• Contact Address: 2 Rue de la Becelle, 77970 Bannost-Villegagnon, France
• Contact Phone: +(33) 7 68 72 02 79